Privacy Policy

At Medieval Al Oud, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order with us.

Information We Collect

When you visit our store or make a purchase, we may collect the following information:

Name, email address, phone number, and shipping address
Payment information (processed securely through our payment providers)
Order history and preferences
Device and browsing information (via cookies and analytics tools)

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your inquiries and provide customer support
Improve our website and shopping experience
Send promotional communications (only if you have opted in)

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers (such as shipping carriers and payment processors) solely to fulfill your order. These parties are obligated to keep your information confidential.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect certain features of the site.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are encrypted and processed through secure, PCI-compliant payment gateways.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time

To exercise any of these rights, please contact us through our Contact page.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.