How should I care for my handcrafted olive wood censer?

Olive wood is organic and alive. To preserve its finish, wipe it with a soft cloth moistened with warm water and a drop of sweet almond oil once a year. Keep away from direct sunlight.

How is your oud sourced?

We source our agarwood directly from trusted distillers and family collectors across East Asia and India, selecting every batch with authentic expertise.

Do you ship to Saudi Arabia and the GCC?

Yes, we offer express shipping across the GCC. All customs and import duties are fully prepaid by us to guarantee a seamless delivery to your doorstep.

FAQ

Orders & Payment

How do I place an order?

Simply browse our collections, add your desired products to the cart, and proceed to checkout. Follow the steps to enter your delivery details and complete your order.

What payment methods do you accept?

Cash on Delivery (COD) is currently available at checkout — you pay the courier when your order arrives. The payment methods available to you are always shown at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled before they are shipped. Once the order has been dispatched, it can no longer be cancelled. Please contact us as soon as possible if you need to make changes.

Shipping

Where do you ship?

We ship within the United Arab Emirates and across the GCC — Saudi Arabia, Oman, Qatar, Bahrain and Kuwait. The full list of destinations we serve is shown at checkout.

How long does delivery take?

Within the UAE, delivery takes 1–3 business days. Across the GCC, delivery takes 5–7 business days. Times may vary with your location, customs clearance and courier availability.

How much does shipping cost?

Standard shipping within the UAE is AED 30. Shipping to the GCC is AED 85. Your exact delivery charge is calculated and shown at checkout before you confirm your order.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment in real time. Every order is fully tracked.

Returns & Exchanges

Can I return a product?

If your item arrives damaged or is not as described, contact us within 7 days of delivery and we will make it right at no cost to you. For other returns, the item must be unused and in its original packaging, and the return shipping cost is borne by the customer.

Can I return an opened product?

Due to the nature of fragrance and incense products, opened or used items cannot be returned for hygiene reasons.

Can I exchange a product?

Yes. If the size or colour is not suitable, you may request an exchange. Exchange fees apply and the product must be in good condition with its original packaging.

What if I received a damaged or wrong item?

Please contact us immediately with photos of the item and packaging. We will resolve the issue as quickly as possible.

Products

Are your oud oils authentic?

Absolutely. All our products are sourced directly from trusted origins across the Middle East and Southeast Asia. Our background in the wholesale fragrance trade ensures that every product meets a high standard of authenticity and quality.