How should I care for my handcrafted olive wood censer?

Olive wood is organic and alive. To preserve its finish, wipe it with a soft cloth moistened with warm water and a drop of sweet almond oil once a year. Keep away from direct sunlight.

How is your oud sourced?

We source our agarwood directly from trusted distillers and family collectors across East Asia and India, selecting every batch with authentic expertise.

Do you ship to Saudi Arabia and the GCC?

Yes, we offer express shipping across the GCC. All customs and import duties are fully prepaid by us to guarantee a seamless delivery to your doorstep.

FAQ

Orders & Payment

How do I place an order?

Simply browse our collections, add your desired products to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled before they are shipped. Once the order has been dispatched, it can no longer be cancelled. Please contact us as soon as possible if you need to make changes.

Shipping

How long does delivery take inside the UAE?

Estimated delivery time within the UAE is 1–3 business days, depending on your location and courier availability.

Do you ship internationally?

Yes, we ship worldwide. International delivery times vary depending on the destination country, customs clearance, and local courier services.

How much does shipping cost?

Standard shipping within the UAE is 30 AED. Orders above 250 AED qualify for free shipping within the UAE. International shipping is 85 AED.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment in real time.

Returns & Exchanges

Can I return a product?

Yes. If you wish to return an order after delivery, the return shipping cost is borne by the customer. If the return is due to a defect or incorrect item, no return fees apply. The product must be in its original condition with the box and packaging.

Can I exchange a product?

Yes. If the size or color is not suitable, you may request an exchange. Exchange fees apply and the product must be in good condition with its original packaging.

What if I received a damaged or wrong item?

Please contact us immediately with photos of the item and packaging. We will resolve the issue as quickly as possible.

Products

Are your oud oils authentic?

Absolutely. All our products are sourced directly from trusted origins across the Middle East and Southeast Asia. Our background in the wholesale fragrance trade ensures that every product meets a high standard of authenticity and quality.